Frequently asked questions If you have a question but can't find any answers, just send us an E-Mail.
It is really easy: Choose one style of our trousers. Measure yourself according to the instructions given in the video. We need 6 measurements from men and 8 from women and then insert them into the measurement fields. Afterwards you can finish your order and with the payment method of your choice.How long is the production time?
You can find the current delivery time in the studio by clicking on the fabric colour and, once you’ve ordered, in your customer account under “My account/orders”.How much does shipping cost and in which countries does SELFNATION ship?
Shipping is available to Switzerland, Liechtenstein, Germany, Austria, France, Netherland, Belgium, England, Luxembourg, Denmark and Sweden.
If you would like to have your jeans delivered to a different country, then please contact Lena.
You can order up to four fabric patterns for free: To the patterns.As a new customer, are the trousers mailed together when I order several pants?
It crucial for us that SELFNATION trousers fit perfectly from the very beginning. Therefore, when you are a new customer, we only send you one pair - if the trousers fit and you are happy, we will be shortly working on more trousers for you.
Measuring yourself up is really easy. After you have chosen your design, you have to input your measurments. Just follow the instructions for women or men given in the video. Every measurment is accompanied by a video which shows you how to measure correctly. Insert the measurments that you have taken; our tailors will make sure that your trousers fit perfectly.
This does not happen very often, as the trousers are exclusively produced with your measurements. If this however does occur then you can contact us within 60 days of delivery of your jeans, chinos or shorts via email or telephone.
Explain to us in a few short sentences what the issue about the fitting is and send us, if possible, pictures of you wearing your jeans. It’s important that you contact us first. Depending on the issue we can offer you the following:
Your SELFNATION pants are traditionally tailored by experienced tailors in our atelier Switzerland.
For information on the processed materials go to Production.
All our chinos and shorts are vegan. When it comes to our jeans all our materials are vegan except the leather tags. If you wish to have your jeans completely vegan without the leather tag, please contact us via email directly after you have ordered your jeans: [email protected]
You can pay via advance payment or with a credit card, Postcard or PayPal. The credit card payments are all carried out on the secure Saferpay (SIX) page. Your credit card details are encrypted and then exclusivly transfered to the secure Saferpay servers where they are saved.
The instructions on the label of your trousers tell you how to wash them. Just follow these instructions so that you can enjoy your favorite individual jeans, chinos or shorts for years to come!
You can find further advice on how to maintain your product at our blog.
No - absolutely not. Your data is safe, SELFNATION will not forward your measurements or personal data to any third party.
SELFNATION produces exclusive custom-made jeans. Customers from Italy to Sweden are already part of this community. Unfortunately we do not yet deliver to your country.
The first 200 subscribers of your country receive a 40 Dollar voucher, when we start in your country. All pre-launch-subscribers will instantly receive the “Early-Adopters” status. We’ll inform you before we launch in your country.
Why sign up? The first 200 people will receive a $40 voucher and the “Early-Adopter’ status when we launch in your country.
You have successfully entered your measurements. Now create your user account and save the measurements, so that they don't get lost. You can change them at any time and use them for further orders.
Thank you for joining us. We will inform you regularly about our news. See you soon!
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